Airbox responds....

Hi Daryl,


Thanks for writing. A few points for your interest:

• The only interference issue that we’re aware of is with iCom radios. This is not something limited to Airbox, but is a problem for other manufacturers too – iComs just seem to be very sensitive. Airbox can and do provide both advice and a suppressed lead for those that need it.

• On your question about the 250 map, the CAA actually supply us with the charts in such a format that the Shetland and Orkneys are cut off. We are looking at making these available for the future.

• There’s a good reason why we don’t include information about the preferences in the instruction manual. If we provided it as standard, then there’s a good chance that some un-technical customers would switch off the warning or manage to turn the backlight down to zero. This could potentially lead to an infringement where the unit gave no warning, something neither in the interests of NATS, nor in the interests of the customer. It might seem like a far-fetched scenario to a technical chap like you, but believe me it would happen if we provided those instructions. As you know, if someone wants to change backlight etc, then we’re happy to point them in the right direction, but we do always make an assessment first as to whether they are going to find it difficult, and if they are, then we always offer to talk them through it.

• As far as use of the product is concerned, I’m sure you’ve seen the videos in the support section of our website, which a lot of users find helpful.

• The Aware has been designed to be simple to operate and to give important flight information as clearly as possible. We want it to do the two things we think are most important in the VFR cockpit, namely telling the pilot where he or she is and warning them accurately and in a timely manner about controlled or hazardous airspace. We always listen to customer suggestions and I can give you a whole list of examples where we’ve implemented them, so keep them coming, but please understand that we can’t compromise the fundamental mission of the Aware.



William